1. How long does it take for my order to process?
2. How secure is the Data Locker?
3. Is my data encrypted?
4. Can I get a refund?
5. What operating systems do your products support?
6. Does the drive come pre-formatted?
7. How long is the warranty?
8. Why do I get this message: %u201CA hi-speed device was connected to a non hi-speed USB hub%u201D?
9. Can I use the Data Locker drive with a USB hub?
10. Can Data Locker be shipped internationally??
11. Why does the unit power up but not work?
1. How long does it take for my order to process?
Orders are usually processed within 2-3 business days.
2. How secure is the Data Locker?
The Data Locker uses a propietary, patented method that prevents a computer from recognizing your device as a hard drive and reading its data. A very skilled hacker, law enforcement or government agency can recover data from virtually ANY hard drive including the Data Locker.
3. Is my data encrypted?
With the Data Locker Standard Version, your data is not encryted. Encryption requires software, processing power, and will reduce access times. For most users, the Data Locker's security is adequate. If you require encryption we recommend using TrueCrypt, a free open source encyption program in addition to the Data Locker. Also, we will be introducing an encypted version later in 2008.
4. Can I get a refund?
We offer a 30 Day money back guarantee. If for any reason you are not satisfied with the Data Locker you can return it
5. What operating systems do your products support?
Windows 2000/XP/VISTA and MAC OS X+.
6. Does the drive come pre-formatted?
Yes, the drives are pre-formatted to NTFS. MAC users will need to reformat the drive to FAT32. .
7. How long is the warranty?
The warranty is 1 year.
8. Why do I get this message: %u201CA hi-speed device was connected to a non hi-speed USB hub%u201D?
The Data Locker is a USB 2.0 device and your USB port is not USB 2.0. You can still use the drive however you will not have USB 2.0 speeds.
9. Can I use the Data Locker drive with a USB hub?
Yes, if the hub has an external power source.
10.Can Data Locker be shipped internationally?
Yes. Shipping rates will be based on weight and destination.
11.Why does the unit power up but not work?
Make sure the correct prong on the USB cable is plugged in. Also, if you are plugging into a desktop, make sure you plug it into the USB port on the rear of the computer. Note: Not all USB ports (although most are) are powered sufficiently to run the Data Locker.